The use of our Website/Webshop always goes hand in hand with some rights and obligations. These are defined in our General Terms and Conditions of Sale, in our Privacy Policy, in our Cookie Policy and in the present Disclaimer; all other rights and obligations clearly stated on the Website/Webshop also deserve due attention.

By using our Website/Webshop, you expressly acknowledge and accept the exclusive application of our Terms and Conditions.

We may deviate from these Terms and Conditions in some exceptional situations, but only to the extent that the deviations are accepted by each party and stated explicitly in writing. These deviations only replace or supplement the clauses to which they relate. They shall not affect the application of any other provisions of these Terms and Conditions.


The Website/Webshop www.guylian.com is provided by:

Chocolaterie Guylian NV (hereafter ‘GUYLIAN’)
Europark-Oost 1
B- 9100 Sint-Niklaas
VAT number 0405.986.273

All online orders are fulfilled buy GUYLIAN  in logistics partnership with DistriMedia NV

DistriMedia NV
Industriepark-Noord 5a
9100 Sint-Niklaas

For any question: Please take a look at our FAQ first. For any other question or comments you can contact us through the link ‘Contact us’ on the Website.


2.1 / Proper operation, safety and accessibility

You can rest assured; we offer a user-friendly Website/Webshop that is safe for every User. We take all reasonable and necessary measures to ensure the proper functioning, safety and accessibility of our Website/Webshop. Yet we cannot give you an absolute guarantee on this matter. We are bound by an obligation of means only.

Any use of the Website/Webshop is entirely at your own risk. We are not liable for damages resulting from malfunctions, interruptions, defects, harmful elements or other problems on or within our Website/Webshop, regardless of the existence of force majeure or other extraneous events.

We have the right to restrict and/or interrupt fully or partially the access to our Website/Webshop, at any time and without prior warning. We will only take such measures if this is justified by the circumstances, without this being in any way a condition to be covered.

2.2 / Content on our Website/Webshop

We largely determine which content is available on our Website/Webshop. We apply great care in this respect and make every effort to provide high quality information. We therefore take all necessary steps to keep our Website/Webshop as complete, accurate and current as possible, even when the information is provided by third parties. We are always permitted to change, add or delete the content on our Website/Webshop.

Despite our considerable attention, we are not able to guarantee the quality of the information available on our Website/Webshop. It is possible that the information is not correct, not sufficiently accurate and/or not useful. We are not liable for (direct and indirect) damages which the User may suffer as a result of the information on our Website/Webshop.

Warning: information on the packaging on the product is always leading. This means that the information concerning the products displayed on our Website/Webshop are as accurate as possible, but the Purchaser can only rely on the absolute accuracy of the product information on the packaging.

We ask you to notify us as soon as possible if you notice the content on our Website/Webshop violates applicable laws and/or third party rights or is simply not acceptable. We will then take all the appropriate measures, which can include the partial or total removal of the information.

Our Website/webshop contains content that can be downloaded. You understand and agree that every download from our Website/Webshop is at your own risk and that damages resulting from loss of data or damage to the computer system are your entire and sole responsibility.

2.3 / What we expect from you as a User

The User bears some responsibility for the way we offer our Website/Webshop. This means that you should refrain from acts that have a deleterious impact on the proper operation and security of the site or on its use. For example, the Website/Webshop cannot be used to circumvent our business model and/or to gather information from other users.

It is therefore forbidden to distribute content via our Website/Webshop that (may) damage(s) other Users of the Website/Webshop. We may think at the spread of malicious software, computer viruses, malware, worms, trojans and cancelbots. The proliferation of unsolicited and/or commercial messages via the Website/Webshop, such as junk mail, spam and chain letters, is also targeted.

We reserve the right to take all necessary (judicial and extrajudicial) actions that may offer appropriate remedies to the affected parties. The User is solely responsible for all actions exerted on the Website/Webshopthat cause damages to the website and/or to other Users. If this occurs, the User has the obligation to keep GUYLIAN harmless and indemnified from all claims that may arise.


Our Website/Webshop may contain or provide hyperlinks or pointed to other Websites and/or electronic communication portals maintained by third parties or may provide third party content on our Website/Webshop by framing or other methods. Such a reference being made on our Website/Webshop does not mean that there is any connection between our Website/Webshop and these third-party Websites nor those we (implicitly) agree with the content of those sites.

We do not guarantee or assume any liability for the accuracy, legality, completeness or quality of the content of external Websites linked to on our Website/Webshop or of other electronic communications portals that are not under our actual control. These references are therefore to click at your own risk and responsibility. We are not liable for any damage resulting therefrom.

These external Websites do not offer the same guarantees as we do. We therefor recommend you to carefully read the Terms and Conditions and Privacy Statement of these other Websites.


Creativity deserves protection; so does our Website/Webshop and its content. Such protection is provided by intellectual property rights and is entitled to all parties, i.e. GUYLIAN and third parties. Content means the very broad category of photos, video, audio, text, ideas, notes, drawings, articles, et cetera. This content is protected by copyright, software rights, database rights, designs and models rights, and other applicable (intellectual property) rights. The technical nature of our Website/Webshop itself is protected by copyright and by the rights on software and databases. Each trade name that we use on our Websites is protected by trademark law.

We ask our users not to create, nor to bring changes to the intellectual property rights as described in this article without the consent of the owner. GUYLIAN attaches great importance to its intellectual property rights and will take all possible measures to guarantee this protection. Any infringement on its intellectual property rights will be persecuted.


Click here for our Privacy Policy.


We reserve the right to change, limit or discontinue our Website/Webshop and related services at any time and to any extent. We may do so without noticing the User. This does not give rise to any form of compensation.

When the User is found to have violated our Terms and Conditions, we have the right to undertake all possible measures to penalize and remedy this violation. We can always remove or modify your content (in whole or in part) and/or deny you access to our Website/Webshop. These measures can be taken without giving prior notice. Such measures shall not give rise to our liability neither to any entitlement to compensation.

These Terms and Conditions (including the General Terms and Conditions of Sale) shall be exclusively governed by and interpreted in accordance with Belgian law. Any dispute arising under or relating to GUYLIAN offers or concluded agreements shall come under the jurisdiction of the competent court of Antwerp

If any provision of these Terms and Conditions is deemed invalid by a court of competent jurisdiction, the validity of such provision shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. We retain the right to propose a valid modification of the disputed clause(s).

The titles we use in our legal documents are always of mere illustrative character; they have no legal value.


It should be clear that our Website/Webshop aims at being as user-friendly as possible. We appreciate any help that may improve our website and gladly receive your questions, comments and tips by email. We expect your input at webshop@guylian.be