1. Webshop FAQ

1.1. Countries, Shipping Rates & Delivery times

1. Does Guylian ship to my country?

We ship to the following European countries:

Country

 

Shipping rates

All prices include VAT

Transport Company

 

Shipping times

Orders placed before 4:00 PM

Austria  €12.72 PostNL 4 to 5 working days
Belgium  €7.95 PostNL 1 working day, also Saturday delivery
Denmark  €18.02 PostNL 4 to 5 working days
Finland  €25.44 PostNL 4 to 6 working days
France  €12.72 PostNL 2 to 3 working days
Germany  €10.60 PostNL 2 to 3 working days
Ireland  €13.78 PostNL 4 to 6 working days
Italy €15.90 PostNL 4 to 6 working days
Luxembourg  €9.54 PostNL 2 working days
The Netherlands  €9.54 PostNL 1 working day, also Saturday delivery
Norway  €27 PostNL 4 to 7 working days
Portugal  €24.38 PostNL 4 to 6 working days
Spain  €10.60 PostNL 4 to 5 working days
Sweden €21.20 PostNL 4 to 6 working days
Switzerland  €20 PostNL 2 to 3 working days
United Kingdom  €12.64
£10.60
PostNL 2 to 3 working days

 

Shipping to the USA? Go to our USA Webshop: Click here.

Important: shipments outside of the European Union

For shipments outside of the European Union: Norway and Switzerland, it is possible that customs may physically inspect the parcel. This can cause a delay for which neither Guylian nor its shipping partner can be held accountable for.

It is possible that the recipient will be charged duties or custom fees. Please keep in mind that Guylian will always include an invoice in the parcel for customs, in order to speed up this process. This invoice will be included for all orders, including gifts.

2. What is the shipping rate to my country?

We ship to the following European countries:

Country

 

Shipping rates

All prices include VAT

Transport Company

 

Shipping times

Orders placed before 4:00 PM

Austria  €12.72 PostNL 4 to 5 working days
Belgium  €7.95 PostNL 1 working day, also Saturday delivery
Denmark  €18.02 PostNL 4 to 5 working days
Finland  €25.44 PostNL 4 to 6 working days
France  €12.72 PostNL 2 to 3 working days
Germany  €10.60 PostNL 2 to 3 working days
Ireland  €13.78 PostNL 4 to 6 working days
Italy €15.90 PostNL 4 to 6 working days
Luxembourg  €9.54 PostNL 2 working days
The Netherlands  €9.54 PostNL 1 working day, also Saturday delivery
Norway  €27 PostNL 4 to 7 working days
Portugal  €24.38 PostNL 4 to 6 working days
Spain  €10.60 PostNL 4 to 5 working days
Sweden €21.20 PostNL 4 to 6 working days
Switzerland  €20 PostNL 2 to 3 working days
United Kingdom  €12.64
£10.60
PostNL 2 to 3 working days

 

Shipping to the USA? Go to our USA Webshop: Click here.

Important: shipments outside of the European Union

For shipments outside of the European Union: Norway and Switzerland, it is possible that customs may physically inspect the parcel. This can cause a delay for which neither Guylian nor its shipping partner can be held accountable for.

It is possible that the recipient will be charged duties or custom fees. Please keep in mind that Guylian will always include an invoice in the parcel for customs, in order to speed up this process. This invoice will be included for all orders, including gifts.

3. What is the shipping time/delivery time to my country?

The shipping times are shown in working days, this means that public holidays and weekends are not taken into account. The delivery time starts once the parcel is handed over to PostNL. Deliveries are not possible on public holidays and during weekends, except Saturday deliveries for Belgium and The Netherlands. Your order will be fully trackable via the tracking code that you will receive in the shipping confirmation e-mail. Do not hesitate to contact webshop@guylian.be if you have any questions about the delivery time of your order.

Country

 

Shipping rates

All prices include VAT

Transport Company

 

Shipping times

Orders placed before 4:00PM

Austria  €12.72 PostNL 4 to 5 working days
Belgium  €7.95 PostNL 1 working day, also Saturday delivery
Denmark  €18.02 PostNL 4 to 5 working days
Finland  €25.44 PostNL 4 to 6 working days
France  €12.72 PostNL 2 to 3 working days
Germany  €10.60 PostNL 2 to 3 working days
Ireland  €13.78 PostNL 4 to 6 working days
Italy €15.90 PostNL 4 to 6 working days
Luxembourg  €9.54 PostNL 2 working days
The Netherlands  €9.54 PostNL 1 working day, also Saturday delivery
Norway  €27 PostNL 4 to 7 working days
Portugal  €24.38 PostNL 4 to 6 working days
Spain  €10.60 PostNL 4 to 5 working days
Sweden €21.20 PostNL 4 to 6 working days
Switzerland  €20 PostNL 2 to 3 working days
United Kingdom  €12.64
£10.60
PostNL 2 to 3 working days

 

Shipping to the USA? Go to our USA Webshop: Click here.

Important: shipments outside of the European Union

For shipments outside of the European Union: Norway and Switzerland, it is possible that customs may physically inspect the parcel. This can cause a delay for which neither Guylian nor its shipping partner can be held accountable for.

It is possible that the recipient will be charged duties or custom fees. Please keep in mind that Guylian will always include an invoice in the parcel for customs, in order to speed up this process. This invoice will be included for all orders, including gifts.

4. Is Guylian able to ship chocolates during warm weather/to warm climates?

Yes, we are absolutely able to ship chocolates during warm weather and to warm climates all year round. We use special packaging materials, coolbox + ice packs, to control temperature and to protect the chocolates all the way to their destination.

5. How are the chocolates delivered?

We offer international delivery service throughout Europe with PostNL. We guarantee that wherever in Europe our delicious chocolates are shipped to, they will arrive in perfect condition.

6. How can I track my order?

You will receive an order  confirmation e-mail and an invoice Immediately after payment. Once your order has been shipped, you will receive a shipping confirmation e-mail containing a tracking code. You can track every step of your order’s progress via the tracking code.

7. What if I am not home at the time of delivery?

If you are not home, the PostNL carrier will deliver the package to a neighbour (with your permission). If that is not possible, the carrier will leave a note. With this note you can choose a new time of delivery. If you do not respond to the note, the carrier will come back the next day.

If you are not at home for the second delivery attempt, the carrier will leave a note stating where and when you can collect your order at the pick-up-point. PostNL will keep your package for 2 weeks. After 2 weeks, your package will be returned to Guylian.

1.2. Ordering and Payment

1. What payment options do you accept?

We accept the following payment methods:

GiroPay
iDEAL
Maestro
Mastercard
MisterCash
Paypal
Sofort
VISA

 

We make use of the secured payment system of MultiSafePay for the further processing of the payment. This closed security system processes your bank details always in an encrypted manner. Security measures via the SSL protocol are provided.

2. Does Guylian offer a discount when buying large volumes?

Yes, we offer volume discounts on all our products.

3. Does Guylian offer any business gifts?

Yes, we offer Bulk Chocolate Gifts or B2B specials. You can order them online or contact webshop@guylian.be in order to discuss your requirements.

4. Will I receive an invoice?

We do not include an invoice by default in your parcel but you will receive an electronic invoice in your inbox (PDF). If you haven’t received the invoice or you have another question regarding the invoice, please contact webshop@guylian.be

For shipments outside of the EU: Norway and Switzerland, we always include an invoice for customs as it is possible that the recipient will be charged duties or custom fees. In order to ensure parcels do not spend longer in customs than needed, we will include an invoice in all orders, including gifts.

5. I have a VAT number, can I check out without VAT?

Yes, you can. Just enter your VAT number in the checkout and you will receive an invoice with 0% VAT.

6. Can I have a product gift wrapped?

Yes, some products can be gift wrapped in a wrapping of your choice. You will find the option ‘Gift wrap this item’ underneath the product. You can choose between 3 colours: red, blue or a gold. You can also add a personal message to the gift.

 

 

If you don’t see the gift wrapping option, then we don’t offer this service on that specific product due to the irregular shape or size of the box.

7. Can I add a personal message for my gift?

Yes, you can add a personal message with every gift that can be gift wrapped.

8. I want to order a product but I can’t find it online, what can I do?

As Guylian has a lot of products, it is impossible to offer all these products online. We have selected our most popular products in a variety of flavours to offer you the most complete Guylian experience. If you want to order a product that is not on the webshop, please contact marketing@guylian.be.

2. Product FAQ

2.1. Ingredients

1. Are Guylian Chocolates suitable for individuals with milk allergies?

Most Guylian Chocolates are not suitable for individuals with milk allergies since most Guylian Chocolates contain milk powder or traces of milk powder. Some products do not have milk as an ingredient (but can contain traces of it) such as:

  • 100g Dark Chocolate No Sugars Added Bar
  • 100g Dark Chocolate No Sugars Added Bar with Cranberries
  • 100g Dark Chocolate Bar
  • Dark Chocolate Coated Blueberries
  • Dark Chocolate Coated Cranberries

Because we care about providing you with all necessary information, you will find detailed allergen information on each product’s detail page and on the back of the pack.

2. Are Guylian Chocolates suitable for individuals with nut allergies?

Most Guylian Chocolates are not suitable for individuals with nut allergies since Guylian Chocolates contain nuts or traces of nuts. Some products do not have nuts as an ingredient, but can contain traces of them:

  • 100g Milk Chocolate No Sugars Added Bar
  • 100g Dark Chocolate No Sugars Added Bar
  • 100g Dark Chocolate No Sugars Added Bar with Cranberries
  • 100g Milk Chocolate Bar
  • 100g Dark Chocolate Bar
  • 30g Chocolate Sea Shell Bar Milk Truffle
  • 36g Chocolate Sea Shell Bar Caramel
  • 30g Chocolate Sea Shell Bar Crunchy Biscuit
  • Dark Chocolate Coated Blueberries
  • Dark Chocolate Coated Cranberries
  • Milk Chocolate Coated Raisins
  • La Trufflina
  • Sea Horses Milk Truffle
  • Guylian’s Temptations Milk Truffle
  • Guylian’s Temptations Caramel
  • Guylian’s Temptations Crunchy Biscuit
  • Guylian’s Temptations Coffee

Because we care about providing you with all necessary information, you will find detailed allergy information on each product’s detail page and on the back of the pack.

3. Are Guylian Chocolates suitable for individuals with soy allergies?

Yes, most Guylian Chocolates are made without soy. We are currently making the transition from soy-based ingredients to sunflower based ingredients, therefore we still declare traces of soy, but it is not present as an ingredient.

Only Guylian Master’s Selection and Mini Eggs are not yet transferred to sunflower based ingredients.

Because we care about providing you with all necessary information, you will find detailed allergy information on each product’s detail page and on the back of the pack.

4. Are Guylian Chocolates gluten free?

No, while most Guylian Chocolates are made without wheat ingredients, Guylian Chocolates may contain traces of gluten.

Products that do contain gluten are:

  • Guylian’s Temptations Crunchy Biscuit
  • Opus
  • Assortments containing Opus
  • Guylian Master’s Selection

Because we care about providing you with all necessary information, you will find detailed allergy information on each product’s detail page and on the back of the pack.

5. Are Guylian Chocolates vegetarian?

Yes, all Guylian Chocolates are suitable for vegetarians.

6. Are Guylian Chocolates vegan?

Most Guylian Chocolates are not suitable for vegans since Guylian Chocolates contain milk powder or traces of milk powder, except for the products that do not contain milk as an ingredient such as:

  • 100g Dark Chocolate No Sugars Added Bar
  • 100g Dark Chocolate No Sugars Added Bar with Cranberries
  • 100g Dark Chocolate Bar
  • Dark Chocolate Coated Blueberries
  • Dark Chocolate Coated Cranberries

7. Does Guylian have sugar-free Chocolates?

No but Guylian has No Sugars Added Chocolate Bars.

8. Do Guylian Chocolates contain alcohol?

No, none of the Guylian Chocolates contain alcohol.

9. Are Guylian Chocolates Halal?

None of the Guylian Chocolates contain meat or alcohol.

10. Are Guylian Chocolates Kosher?

Almost all Guylian Chocolates have been certified Kosher:

  • Sea Shells, Sea Horses and Guylian’s Temptations
  • Praliné Hearts
  • La Trufflina
  • Perlines
  • Opus
  • Guylian Master’s Selection
  • Assortments: Belgian Classics, Belgian Excellence, Belgian Deluxe, Le Gourmet, Les Exclusives
  • 100g Chocolate Bars
  • Chocolate Sea Shell Bars

2.2. Storage

1. How should Guylian Chocolates be stored?

Chocolate keeps best between 65 and 70°F (14° C – 18° C), , away from direct sunlight and protected from moisture. Refrigerating or freezing chocolate is not recommended.

2.3. Sustainability & Certifications

1. What is the difference between cocoa mass and cocoa butter?

Cocoa mass and cocoa butter are both made from  cocoa beans. After the fermentation, drying and cleaning, the cocoa beans are removed from the cocoa fruit. They are roasted and there are then two ways to further process them:

1. The cocoa nibs (= cocoa beans without shell) are grinned to cocoa mass.
This is the first raw material that Guylian uses in their products.

2. The cocoa nibs are dried and milled. After that, the obtained product is pressed to extract the fat. This extracted fat is cocoa butter, it is the only premium fat Guylian uses in its chocolate because it gives chocolate the creamy taste and superior “melt-in-your-mouth” texture, better known as the Guylian experience.

2. Are Guylian Chocolates GMO free?

Yes, all Guylian Chocolate ingredients are free from GMO.

3. Which quality certificates does Guylian have?

  • Since 2003 Guylian is BRC (British Retail Consortium) Certified.
  • Guylian implements all HACCP (Hazard Analysis and Critical Control Points) procedures at every stage of the production process.
  • FCA certification, this indicates that all chocolate products that cannot be recycled in our own product can be used for animal food.
  • Since 2017 Guylian is FSMA certified, which means our chocolates can be imported in the USA.
  • Kosher certificates for all Sea Shells, Sea Horses, Guylian’s Temptations, Praliné Hearts, La Trufflina, Perlines, Opus, Guylian Master’s Selection, Assortments, 100g Chocolate Bars, Chocolate Sea Shell Bars, Chocolate Coated Fruits.

4. Do Guylian Chocolates contain palm oil?

Most Guylian Chocolates, all Praliné filled Sea Shells, Sea Horses and Hearts have never contained palm oil. Sustainability sourced palm oil has been used in Guylian Truffle based Chocolates. Furthermore, our factory will be palm free by August 2018 and our aim is to be the first Belgian filled Chocolates Brand to go palm free.

5. What is Guylian’s position on child labour?

Our company is strongly involved with all of its suppliers to ensure that there is a transparent and correctly monitored supply chain with no untoward practices.
Our chocolate suppliers actively support programs that aim to eradicate child labour. They also only purchase from cooperative groups who pay a fair price to the farmers.

Guylian is taking its responsibility seriously by supporting the vision and the programs of the Belgian Association of Chocolates, Biscuits and Confectionary (Choprabisco) as well as the European Association of Chocolate Manufacturers (Caobisco) of which we are members. Both Associations work closely together with The World Cocoa Foundation (WCF) and the International Cocoa Initiative to prevent child and forced labour in cocoa farming.

A recent success was the partnership Caobisco signed with the International Labour Organization called “Integrated Model for the Elimination of Worst Forms of Child Labour in Seasonal Agriculture in Hazelnut Harvesting in Turkey”. This partnership scales up the efforts to combat child labour in seasonal hazelnut harvesting in Turkey. Guylian and all other Caobisco members are confident that this partnership will have an impact in all seasonal labour and eliminate the worst forms of child labour throughout the country.

More information can be found on www.cocoainitiative.orgwww.caobisco.euand www.worldcocoafoundation.org

2.4. Jobs & Tours

1. How can I apply for a job with Guylian?

For a list of all current job vacancies at Guylian, go to: https://www.guylian.com/contact-us/#jobs

Or email at jobs@guylian.be

2. Is it possible to visit your company?

As a food company we have very strict rules and procedures for food safety and hygiene. For this reason we do not allow external visitors in our production unit. Thank you for understanding.