How long will it take for my chocolates to arrive?
We guarantee delivery within 7 working days, but 90% of all parcels sent arrive sooner than that.
Can I track my order?
Yes, after your order you will be sent a tracking code via email. Alternatively, you can also track your parcel by logging into your account.
When do you ship?
We deliver your chocolates with the greatest care from Monday to Friday. Saturday delivery for Belgium and The Netherlands.
How are the chocolates delivered?
Your order is packed and prepared for the transit and climate expected. We carefully pack yur chocolates so they remain within a temperature range of 10 – 18 ° Celsius. When needed, we add isolation a cooling element to the parcel.
What if I was not home at the time of delivery?
Depending on the carrier, most of the time the parcel will be left at a pick-up-point at you will get a note stating where and when you can pick it up. Please be aware that, from the moment of the first attempt, Guylian nor Sprintpack Logistics are responsible for your parcel and the conditions it is stored in.
What if I order my chocolates on a Friday?
If you are shipping a package over a weekend, your order may be held until the following Monday to ensure minimal time in transit.
Important: shipments outside the European Union (Norway and Switzerland)
For shipments to Norway and Switzerland it may occur that customs physically inspect the parcel. This can cause a delay of which neither GUYLIAN nor its shipping partner can be held accountable for. It is possible that the recipient is charged duties or custom fees. Do mind that, to speed up this process, GUYLIAN always includes an invoice in the parcel for customs. Even when you ship your order as a gift.
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